Shipping and Delivery Policy

What are delivery charges?

Delivery charge varies with each Product.

We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps offset logistics costs. The delivery charge may be waived off for few items when you  shop for a minimum predefined value.

For example, Madz charges Rs.40 for delivery per item if the order value is less than Rs 1000. While, orders of Rs 1000 or above are delivered free. Please check with individual item details to understand their delivery charges.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that our dispatch team or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored into the delivery dates. 

What is the estimated delivery time?

We procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • The type of product offering.
  • Product availability with us
  • The destination to which you want the order shipped to and location of the product.

 The shipping normally would take place within 5 working days.

Are there any hidden costs (sales tax, octroi etc) on items sold by us?

There are NO hidden charges when you make a purchase on Madz. List prices are final and all-inclusive. The price you see on the product page is exactly what you will pay.Delivery charges are not hidden charges, if at all there is an additional cost, it would solely depend on our shipping policy.

 

Why does an estimated delivery time vary for each seller?

You would have noticed a different/varying estimated delivery time for the product you are interested in. Delivery times are influenced by product availability, geographic location of the Product, your shipping destination and the courier partner's time-to-deliver in your location.

You shall be intimated with an approximate/exact delivery date & time, upon confirming with our delivery partners via email.

 

Madz does not/cannot ship to my area. Why?

You can enter your pin code on the product page (just once) to know whether the product can be delivered to your location.If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be automatically used to check for service availability.

Whether your location can be serviced or not depends on

  • Location
  • Legal restrictions, if any.
  • Availability of reliable courier partners in your location

At times we prefer avoiding certain locations. This is entirely at our discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner in your location to accept cash as payment.Our courier partners have a certain limit on cash amount payable on delivery depending on the destination. Your order value could have exceeded this limit. You can enter your pin code on the product page to check if CoD is available in your location or not.

 

I need to return an item, how do I arrange for a pick-up?

Returns are easy! Contact us to initiate a return stating a valid reason. Soon after, you will receive a call from us assisting you with the required procedure.Return fee is borne by the Company. For more details please find the Return Policy.

 

What do different tags like "In Stock", "Available" mean? 

'In Stock'

For items listed as "In Stock", Sellers will mention the delivery time based on your location pin code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available'

We might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Preorder' or 'Forthcoming'

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official launch and will reach you in 2 to 6 business days. The Pre-order duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Back In Stock Soon'

The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print'

This product is not available because it is no longer being published and has been permanently discontinued.

Does Madz deliver internationally?

As of now, Madz does not deliver items internationally.

You will be able to make your purchases on our website from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure that the delivery address is in India ONLY.